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Once you submit a booking request, Big Daddy Travel will review the fare, availability, passenger details, and booking conditions. We may contact you by email, phone, or WhatsApp where applicable. Please also check your junk, spam, or promotions folder, as booking emails and PDF documents may sometimes be filtered there.
Your payment may be authorised or processed when you submit or confirm your booking. A booking is not guaranteed until fare availability, passenger details, payment, and security checks are verified and the ticket is issued. If there is any fare or availability change before ticketing, we will contact you before proceeding where required.
Airfares, taxes, fees, and availability are live and may change until payment is completed, details are verified, and the airline ticket is issued. We always aim to confirm the best available fare at the time of ticketing.
You may be able to pay by accepted credit/debit cards, bank transfer, or other approved payment methods shown during booking or advised by our team. Payment options may vary depending on booking type, timing, verification checks, and fare conditions.
Once payment is received and the ticket is issued, your e-ticket will be sent to the email address provided at the time of booking. Ticketing time may vary depending on the airline, fare type, payment verification, and security checks. Please check your inbox, junk, spam, and promotions folders. For urgent travel, contact our support team immediately.
You can contact us for special requests such as meals, wheelchair assistance, frequent flyer details, seat requests, or meet-and-assist services. These requests are subject to airline approval, availability, fare rules, and airline charges where applicable.
Yes, where supported by the airline and fare type. Some fares include baggage, while others may allow baggage to be purchased separately. Please check your booking details or contact our team for assistance.
Your baggage allowance is usually shown on your e-ticket, itinerary, or airline booking confirmation. If it is unclear, please contact us or check directly with the airline before travel.
Please contact Big Daddy Travel as early as possible if you need to change your travel. Changes are subject to airline rules, fare conditions, seat availability, fare difference, airline charges, and Big Daddy Travel service fees.
Most airlines do not allow full name changes after a ticket has been issued. Minor spelling corrections may be allowed by some airlines, but this is not guaranteed and may require airline approval, supporting documents, and applicable fees.
You should contact us as early as possible and before departure if you wish to cancel. Cancellation rules depend on the airline and fare type. Some tickets are non-refundable, while others may allow a refund after airline penalties and Big Daddy Travel service fees. If you do not cancel before departure, your ticket may have no remaining value.
Refund timelines depend on the airline, supplier, payment method, and processing partners. In many cases, airline refunds may take several weeks after cancellation approval. Big Daddy Travel will process the refund once the airline or supplier releases the funds to us.
For domestic travel, you may need valid government-issued photo identification. For international travel, you generally need a valid passport, visa where required, transit documents, health or vaccination documents where applicable, and any other documents required by the destination, transit country, airline, or government authority. .
Many countries require your passport to be valid for at least six months beyond your travel date. Requirements vary by destination, transit point, nationality, visa type, and airline, so you should check official government and airline requirements before travel.
Some countries may require proof of onward or return travel depending on your passport, visa status, destination, transit point, and airline requirements. You are responsible for ensuring that you meet all entry, transit, and travel requirements before departure.
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care@bigdaddytravel.com.au
0411 114 502
